Refund and Returns Policy for ToolTopVora

Effective Date: February 11, 2025

At ToolTopVora, we are committed to ensuring customer satisfaction. This Refund and Returns Policy explains the conditions under which returns, refunds, and exchanges are accepted. By making a purchase on our website, you agree to the terms outlined below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Original Condition: The item must be unused, undamaged, and in its original packaging with all accessories included.
  • Proof of Purchase: A valid receipt or order confirmation is required.
  • Return Window: Return requests must be initiated within 30 days of receiving the product.

2. Non-Returnable Items

The following items cannot be returned:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Customized or personalized items.
  • Items damaged due to improper handling, misuse, or negligence by the customer.
  • Gift cards or promotional items.

3. Refund Process

  • Inspection: Once we receive your returned item, it will be inspected to verify its condition.
  • Approval: If the return is approved, a refund will be processed to your original payment method.
  • Timeline: Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
  • Prepaid Labels: For defective or incorrect items, ToolTopVora will provide a prepaid return label.
  • Tracking: We recommend using a trackable shipping method to ensure the safe return of your item.

5. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • Customers must contact us within 7 days of receiving the product to initiate an exchange.
  • If the replacement item is unavailable, we will issue a refund or provide store credit.

6. Defective or Damaged Items

If you receive a defective or damaged item:

  1. Contact us within 48 hours of delivery.
  2. Provide photos of the damaged product and packaging for verification.
  3. We will arrange for a replacement, refund, or store credit based on your preference.

7. Order Cancellations

  • Before Shipping: Orders can be canceled before they are shipped for a full refund.
  • After Shipping: If the order has already been shipped, it must be returned following the procedures outlined in this policy.

8. Refund Exceptions

Refunds may not be issued in the following cases:

  • Returned items that do not meet the eligibility criteria.
  • Items returned without prior authorization or outside the return window.
  • Products damaged due to improper handling by the customer.

9. How to Initiate a Return or Refund

To begin the return or refund process:

  1. Contact us at info@tooltopvora.com with your order number and reason for the return.
  2. Our support team will provide instructions and a return address.
  3. Ship the item back to us using the provided instructions.

10. Store Credit

  • Customers may opt for store credit instead of a refund.
  • Store credit will be issued as a digital coupon and can be used for future purchases.

11. International Orders

  • Customers outside the United States are responsible for return shipping fees, including customs duties and taxes.
  • Refunds for international orders will be processed in USD, and currency exchange rates may apply.

12. Contact Information

For questions or assistance with returns, refunds, or exchanges, please contact us: